Infrastructure

Our BPO services division, has operations in Chennai and Bangalore. Both cities have an abundance of skilled resources available to ramp up BPO operations to meet our customer's need. These locations take advantage of ACCEL's robust infrastructure to deliver reliable and dependable service to our clients. Our current staff strength performing BPO operations is about 100 seats dedicated to medical transcription and insurance claims processing.

ACCEL BPO also maintains servers and other computer equipment in a highly secure and reliable data center in the US, located in Atlanta, Georgia. This assures our customers that any potential down time of our operations is minimized.

Quality Process

Our quality processes are based on the principles of continuous improvement. Both in Medical Transcription as well as Insurance Claims data entry, accuracy of work is regularly measured. These metrics are reviewed to highlight areas for improvement followed up by additional training and/or process changes.

Implementation

We offer a risk free trial of our services. Typically, we do a pilot to ensure that the client's processes and deliverables are clearly defined and understood. Depending on the volume of work to be outsourced, we can ramp up to full production from two to four weeks after completion of the pilot. To ensure the successful transition of the back office processes the entire process is managed by ACCEL's experienced project management team.